TERMS AND CONDITIONS OF SALE

The following terms and conditions apply to all transactions on the SmartAVSolutions website.The use of this site indicates your acceptance of these terms and conditions.The placement of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference.

General
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK.We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Description of goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.

Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price publishedfor the goods is incorrect. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT and delivery in UK mainland.

Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price.

Payment Methods
We accept most major credit and debit cards including Visa, MasterCard, Switch, American Express, Delta and Maestro. On the order you must provide us with your exact billing address and telephone number ­ the address and phone number your credit card bank has on file for you. We may also ask you for further identification, a utility bill, bank statement, credit card statement etc. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

Availability of goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Delivery Times
Delivery of product (stock items) will normally be made within 1-5 working days from clearance of payment. We will endeavour to deliver the goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for despatch of the goods. For delays of more that 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.

Risk
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery. IMPORTANT NOTICE! On acceptance of your delivery, you must ensure you sign the delivery note.

TIME LIMITATION FOR NOTIFICATION OF CLAIMS

Damage in Transit
If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery.

Shortages
It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 10 working days from delivery.

Incorrect Goods
It is your responsibility to notify us of any incorrect goods supplied within 7 days from delivery.

Non-deliveries
We will not accept liability for goods lost in transit unless we are notified within 10 days from the expected delivery date. If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your account.

CANCELLATION OF ORDERS/RETURNED GOODS
If you are not totally satisfied with your purchase, you have the right to return it within 7 days from date of delivery for credit or refund, provided it is in pristine condition in it's unopened original box and packaging. For full details of how to return please call 0800 389 8728. You will be wholly responsible for the cost of return delivery and safe return of the goods. Goods received back incomplete or in a damaged or used condition will either will either be returned to you and the cost of delivery charged to your account or we reserve the right to levy a surcharge on such returned goods at a minimum 15% of the invoice price.

SMART AV SOLUTIONS LTD