PRIVACY POLICY of

 

 

 

We are committed to protecting your personal and confidential information on-line. We will only use such information that we collect about you in the manner set out in this Policy.

This Policy describes how we collect information from users of the Smart web site (www.smartavsolutions.co.uk ); the type of personal and confidential information we collect what we will use that information for. 

This Policy applies to all users of the Smart web site.

 

By using the Smart website, you acknowledge that you have read this Policy and you consent to the collection, use and disclosure of your personal and confidential information as set out in this Policy.  This Policy is incorporated into our Membership Terms and Conditions.

 

We reserve the right to amend, vary and/or to withdraw this Policy from time to time.

 

1.                  Collection of Personal and Confidential Information

 

1.1              Personal information is any information about you from which you can be identified, such as your name, address and email address.

 

1.2              Confidential information means your credit/debit card details. 

 

1.3              We collect personal and confidential information provided by you through the registration process and/or when you place an order and/or when you contact us by email or telephone for information.

 

2.                  Use of Personal and Confidential Information

 

We will use the personal and confidential information about you for the following purposes:

 

2.1              to enable us to process any orders that you place with us;

 

2.2              for any purpose which reasonably arises out of and/or in connection with your use of the Smart web site;

 

2.3              to enable us to send you information by post, email or telephone about our products.  You can choose not to receive marketing materials from us by notifying us using the feedback form on the Smart website;

 

2.4              on occasion, to contact you, either by email, telephone (including voice mail message) or other means, to ask you to provide feedback regarding various aspects of the service provided by us to you.  Your feedback will be used for both internal purposes and to provide feedback to companies, firms and organisations who supply the products we sell. 

 

3.         Disclosure of Personal Information

 

We reserve the right to disclose your personal information to third parties as follows:

 

3.1              to our suppliers involved in supplying any products which you order from us;

 

3.2              to any sub-contractors we may engage to assist us in operating the Smart web site;

 

3.3              to appropriate third parties for the purposes of verifying your personal information and/or creditworthiness;

 

3.4              to any third parties whose products or services we believe may be of interest to you.  If you do not wish us to disclose your personal information for this purpose, please notify us using the feedback form on the Smart web site;

 

3.5              where disclosure is necessary (i) in response to a subpoena, court order or government request; (ii) for the purposes of taking legal action to establish or exercise our legal rights or defend legal claims against us; (iii) to investigate, prevent and/or take other action in connection with possible illegal activities, suspected fraud, situations involving potential threats to the physical safety of any persons, violations of our Membership Terms and Conditions; or (iv) as otherwise required and/or permitted by law or regulation.

 

4.         Disclosure of Confidential Information

 

We reserve the right to disclose your confidential information to your bank or credit/debit card authority for the purpose of obtaining payment.

 

5.                  Security and Accuracy of Personal and Confidential Information

 

5.1              We have organisational measures in place which are designed to protect your personal and confidential information.  However no on-line system is impenetrable and we cannot guarantee the security of your personal and confidential information on-line.

 

5.2              We wish the information we hold about you to be accurate and up to date. You can check the information that we hold about you by e-mailing us at info@smartavsolutions.co.uk or completing the feedback form on the Smart website. If you inform us in writing of any inaccuracies we will promptly correct the information we hold about you.

 

5.3              If we intend to transfer your personal information outside the European Economic Area we will use reasonable endeavours to obtain your consent first.

 

6.                  Collection and Use of Tracking Information

 

6.1              We may use technology to collect information about the patterns of behaviour of visitors to our site. This may include using a "cookie" which would be stored on your browser. The information collected in this way will be used:

 

(a)               to enhance your use of the Smart web site;

 

(b)               to track traffic patterns on the Smart web site and to provide reports for our internal use and to suppliers of products advertised on the Smart web site.

6.2              You can control your internet browser’s settings regarding “cookies” by selecting “Internet Options” or “Preferences” in the menu bar of your internet browser.  This will allow you either (i) to prevent your browser from accepting new “cookies”; (ii) to have your browser notify you when you receive a new “cookie” or (iii) to disable “cookies” altogether.

 

7.         Contact Details

 

 

 

If you have any questions/comments about our Policy, please e-mail us at info@ smartavsolutions.co.uk